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Returns Policy
eFoam will gladly replace any incorrectly supplied foam. However, in the case of our memory products, by law in UK we have to sell NEW PRODUCTS ONLY.
For this reason and hygienic concerns we cannot accept any returns.
eFoam is happy to provide all its customers with new products only.
Note: we are unable to exchange or refund foam cut to order and items that are not damaged, defective or incorrect. Like a new car, foam has a "new foam" fragrance. This fragrance can take from six to nine weeks to dissipate. Various types of foams have different fragrances and their intensity varies also. Variances in colour are intrinsic to foam production and do not affect the quality of the product.
Please contact our sales and support line by email or telephone freephone 0800-0439990.
For this reason and hygienic concerns we cannot accept any returns.
eFoam is happy to provide all its customers with new products only.
Note: we are unable to exchange or refund foam cut to order and items that are not damaged, defective or incorrect. Like a new car, foam has a "new foam" fragrance. This fragrance can take from six to nine weeks to dissipate. Various types of foams have different fragrances and their intensity varies also. Variances in colour are intrinsic to foam production and do not affect the quality of the product.
Please contact our sales and support line by email or telephone freephone 0800-0439990.